This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms & Conditions Policy
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Orders typically take 1-2 business days to prepare and process prior to dispatch.
Freight may take 1-10 business days from the date of dispatch to get delivered within Australia.
It may take longer than this due to the circumstances being out of our control, such as Government restrictions or flight cancellations.
If you have any concerns, please contact us in advance before purchasing.
Your item will be shipped to you via Australia Post or Sendle Couriers. you will receive a unique tracking number sent via Email / Notification once your purchase has been processed.
Buyers will be able to trace the delivery online at Australia Post or Sendle’s tracking website with their unique tracking number.
Items that are purchased and if payment has been received by 12.00 noon AEST will be dispatched on the same business day. Orders are neither dispatched nor delivered on weekends.
SHIPPING & DELIVERY OPTIONS
We offer free Domestic Standard shipping on Orders Over $50 for Club Members.
Express Shipping Fees
Express shipping is available and can be upgraded during eBay checkout.If you select an Express shipping option, we may follow up after you have placed the order with any additional shipping information.
In-store and curbside pickup is available for All Purchases by Appointment Only. Pickups are available Monday to Friday 9:00 am to 4:00 pm.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. All times and dates given for delivery of the products are given in good faith but are estimates only.We use Australia Post Shipping for 90% of our Parcels.
We offer international shipping to most countries. Unfortunately, we are unable to deliver few countries due to shipping or regulation restrictions.
Free Domestic Standard shipping is not valid on international orders.
Shipping will be calculated automatically based on the delivery address.
Orders outside of Australia may take up to 4 weeks or more due to the circumstances being out of our control, such as Government restrictions or flight cancellations.
Please note,After Tracking Shows that item /Parcel is received in your country. contact your Local Post Network or shipping provider to arrange for delivery / Pick up of the Parcel. you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.It is the customer’s responsibility to check these charges before committing to buy.
SHIPPING / DELIVERY RESTRICTIONS
Some Orders cannot be shipped to P.O. boxes For Example: Bulki Items
Not all shipping methods are available for certain items.
Orders only ship on business days, which are Monday – Friday.
Please note that if there is not anyone available to sign at the time of delivery, the item may be left in a discreet location or a card may be left in your mailbox with your details to allow collection at your local Post Office or Depot.
Buyers have the full responsibility to provide us with the correct delivery address and contact details on the checkout page before payment. Any changes to address after checkout need to be passed on to us as soon as possible by eBay messages.
SensorGal is not liable for any delay, losses, and/or damage of items due to carrier and changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number. Which may be used to contact the customer if the item is bulky or is sent by certain couriers.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to the SensorGal warehouse due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9 am to 5 pm) on weekdays.
Delivery is not available on weekends, public holidays, or after business hours.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.
If you have any further questions or comments, you may contact us by:
Online contact form: Contact Us
Last updated August 02, 2021